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5. Sub: - Inordinate delay in the extension of the benefit of 78.2% IDA merger to the pensioners – reg. We wish to bring the following to your kind notice, for favour of necessary action. The DoT, vide letter no.61-01/2012-SU dated 10th June, 2013, has approved the revision of wages to the BSNL employees, based on 78.2% IDA merger. However, this benefit of 78.2% IDA merger has so far not been extended to the BSNL pensioners who retired prior to 10.06.2013. The Forum of Unions and Associations is continuously insisting upon the DoT, for an early settlement of the issue. However, due to one reason or the other, the settlement of this issue is getting inordinately delayed. So far, the issue is not sent for the approval of the Cabinet. Under these circumstances, we have come to know that presently the DoT is considering as to whether the 78.2% IDA merger of the pensioners of both BSNL and MTNL should also be linked or not. In this regard, we wish to bring to your kind notice that the benefit of 78.2% IDA merger is still not given to the serving employees of the MTNL. As such, extension of the benefit of 78.2% IDA merger to the MTNL pensioners does not arise at all. But in the case of BSNL pensioners, it is already more the two and half years since the benefit of 78.2% IDA merger is given to the serving BSNL employees. Hence, we fervently request you to kindly do the needful, for obtaining necessary Cabinet approval for extending the 78.2% IDA merger benefit to the BSNL pensioners. No. Forum/103/19 (i) dated : 07.03.2016 (addressed to Shri J.S. Deepak, Secretary, DoT Sanchar Bhawan, 20, Ashoka Road, New Delhi – 110 001) CMD, BSNL writes all the Chief General Managers of the field units regarding the expectations of Hon'ble MOC&IT Dear …… There is no denying the fact that BSNL has been getting the required impetus from Hon'ble MOC&IT, Government of India himself and Secretary (T) also for most of our ingenious, industry-first initiatives to woo more and more customers opting for BSNL services. Today, while inaugurating number of new services launched by BSNL, Hon'ble MOC&IT and Secretary (T) clearly gave instructions and told about their expectation from BSNL in the coming times. While appreciating the efforts of BSNL in amassing its mobile and landline customer base lately, Hon'ble MOC expressed his increased expectation from BSNL further in this direction. To match his expectations, we need to further increase the pace of adding more mobile customer by another 25¬30% on annual basis from next financial year with concurrent effect on revenue. Hon'ble MOC& IT was, however, very sceptical about the required publicity of popular schemes already offered to both our BSNL landline and mobile customers and gave examples of even some Members of Parliament not being aware of schemes like Night Time Free Calling from BSNL landline etc. I have been emphasizing this fact too, since long, to make all out efforts to popularize these scheme throughout your circle to derive optimum benefits. This needs to be taken on mission mode from now onwards in all the circles including yours. Similarly, benefits of BSNL NGN technology must be told to existing and potential customers to increase BSNL landline customer base. As I had already communicated to you about the importance of regular drive tests in all SSAs periodically, Hon'ble Minister also once again emphasized all BSNL field units adopting this practice, without fail. He emphatically desired that CGMs and GMs of field units must meet customers and with better and better customer service increase BSNL customer base. New innovative frontiers of collaborating with local agencies to not only re-build customer's confidence in BSNL should be explored which will help us improve our revenue and brand image as well. Hon'ble MOC&IT also once again reiterated the fact that mind-set, working and dealing with customer methodology has to change in BSNL immediately and pressed for punitive action against non-performing erring officers / officials. TELEWAVE 41 MARCH-2016