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operators, level playing is must which is not available with the BSNL. There is no flexibility with the BSNL as compared to the private operators. He mentioned that though the Indian population is in need to keep and use the BSNL mobile services, the acute shortage of GSM materials which is directly affecting the services, does not permit BSNL to meet the requirement of the customer. BSNL instead of waiting for the customer to attend the CSC, should commence visiting the customers in the name of customer driven centre. He also pointed that unless the problems of the employees are sorted out, their mind will not be free to serve the customers. He also opined that best employees of the cadre should be posted in the CSCs after interview, if needed. Employees grievance cell will have to be formed at circle level and head quarter level. There is a heavy misuse of diesel / petrol expenses which needs to be controlled by stringent monitoring and action to save the revenue leakage. He pointed out that the retirement benefit is the integral part of the service conditions and benefits. In any PSU there is no different pay scale for the direct recruited executives, except BSNL and MTNL. He pointed out that BSNL executives are not allowed to appear for the DGM exam is absolute injustice against the executives just because, they have joined in BSNL. Shri A.K. Kaushik, General Secretary, TEAM in his speech mentioned that the presence of the CMD BSNL has changed the scenario and all are comfortable. If the management start understanding its employees and their problems, there is no need for BSNL to appoint any experts in any field. The strong confidence of CMD BSNL and CMD MTNL on its work force is tremendous and overwhelming. He mentioned that the executives of MTNL and BSNL were the erstwhile DoT employees and were separated by the policy of the Govt. we should not be afraid of the competition. We should concentrate on the quality of service. No person recruited from outside can give any output which the internal executives with experience cannot do. The private operators has come to such a situation with the support and work of the ex-executives of BSNL / MTNL only. He requested Director (CFA) to take up the case of merger of BSNL & MTNL to get the PAN India status for the Govt. service provider. He expressed his sincere gratitude for giving an opportunity to address the gathering and to meet the old friends of DoT era. Shri Saibal Sen Gupta, Convenor, Joint Forum, Kolkata expressed his gratitude for inviting him and giving an opportunity to address the gathering. He has mentioned that the CMD BSNL has mentioned in the earlier CWC of AIBSNLEA at Hyderabad that the 2.5 Lakh work force is quite enough to revive the BSNL and the same CMD is now confident that within 6 to 7 months, BSNL can improve a lot. He wished the conference a very success. Shri Shameem Akhtar, Sr. GM (SR), BSNLCO, New Delhi in his speech extended gratitude for inviting him for the meeting. He mentioned that as the regular Director (HR) was not available, many HR issues could not be settled. Now since the new Director (HR) has joined, under the guidance of the present dynamic CMD, many of the issues will be settled at the earliest. He has presented a poem on BSNL services in the name ‘. Jai Bharat Sanchar Nigam ‘.. and also another poem viz. ek aur parivatan kar lo’.., customer ko kush kar lo’.. , ek aur parivarthan kar lo’ Shri Kishore Kumar, CGM, BSNL, West Bengal Telecom. Circle in his speech mentioned that the concept of I with We is better for the welfare of the organization. We creates the feeling of togetherness. The ‘man' managing the machines are behind the growth of the organization and not the machines. The level of attachment with the organization by the workforce will improve the organization. The present situation is that, we have to manage and market and every individual has to work as marketing executives. The customer interface officer / staff is the best marketing manager. Every employee has immense capacity and only will have to channelize the power for the benefit of the organization. He requested everyone to Involve fully in their work with devotion so that they can given more output. He extended gratitude to AIBSLEA and AIGETOA for extending invitation. Shri K.C. Ghosh, G.M Kolkata telephone on behalf of Shri Amit Bhatacharjee, CGM, Kolkata Telephones addressed the gathering. In his address he has extended thanks for inviting him in the function. He mentioned that the ERP has been fully implemented in the country and everybody is taking benefit of it which was the innovation of the present Director (CFA). Every area, Kolkata telephones is facing problem and the newly introduced plan of night free call has started getting back the customers. Kolkata telephone has the potential and there is a need of dedication and shouldering more responsibilities. Wished best wishes for the conference. Shri N.K. Gupta, Director (CFA), BSNL Board, New Delhi in his speech appreciated the G.S. AIBSNLEA and mentioned that even when there is a difference of opinion, GS AIBSNLEA always prefer to sit together and TELEWAVE Page-8 AUGUST-2015